We started looking at Asterisk back in 2004 and had our first commercially installed system at the beginning of 2005 at a small church in Albuquerque.
At the time we were selling primarily Samsung Digital systems and were trying (unsuccessfully) to sell Interactive Intelligence, a Microsoft-Based VoIP Call-Center solution.
We sold quite a bit of Samsung between 2004 and 2007 but by 2007 Asterisk had gotten so good that we dropped Samsung and Interactive Intelligence completely.
When we started selling Asterisk solutions, we usually had to spend 10-15 minutes explaining Open-Source software and that we weren’t charging for the “Free” software and instead were only charging for our time to implement the software and hardware into a cohesive working PBX.
We were rebels – we constantly came up against competitors selling traditional systems that did everything in their power to instill FUD (fear, uncertainty and doubt) in the customers about this “Free-Software” – they would say things like “Who are you going to call when no one takes responsibility for writing the software?” and “It’s free software because no one is willing to pay for it!”.
What drove us crazy then almost makes me laugh now – look how far Asterisk has come!
One of the best statistics I heard yesterday at Astricon-2016 was from the FreePBX folks – quote:
“There are over 600 NEW FreePBX activation’s per day.”
Think about that – in 2004 we were the weirdo outsider trying to implement this upstart FOSS software from an unknown company called Digium and now Asterisk is the dominant player in this space!
When it comes to a VoIP PBX, Asterisk really is the best solution!