Internet Access in NM – Fast, Cheap, Reliable – Pick Two!

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Got a call from a customer this morning - "The Internet's Down!" This was fairly ironic because just yesterday, we had set up a secondary DSL connection from CenturyLink as a backup connection - The culprit this morning - Comcast. Here is a kind of technical note - there are two ways your Internet can go down: Soft: Everything looks like it's working, but it's not - What's even worse is that if you call Comcast, they will say "Everythings fine! (like they did this morning)" - but it's not - what a silly premise - My Internet was working and now it's not and you all say it is working - I don't think so! This is also the worst kind of failure because the automated fail over systems…
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